Q. Which countries do you ship to?
A. We ship internationally! We can ship to any location around the world. We have strategically selected 5 warehouse locations across the globe so that we can provide fast and reliable shipping to all our customers! In order to help minimise your shipping expenses, our products ship from the closest warehouse to your door!
Q. How long will my product take to ship?
A. Shipping times vary depending on where you are located as we use different shipping carriers in different countries. Below are our top carriers and estimated delivery times:
Australia: Australia Post (2-5 business days)
New Zealand: Australia Post (2-10 business days)
Unites States: UPS, UPSP, Fedex (2-5 business days)
United Kingdom/Europe: Royal Mail, Hermes Post (2-6 business days)
Q. Why is my Checkout currency shown in USD?
A. Our site displays our product prices in the currency of your country (handy!) However, our Checkout currency is preset to USD. This simply means that the total shown in your cart has been converted to US dollars. It will not effect your transaction or the total that is deducted from your method of payment.
Q. How do I clean my leather journal/diary/notepad?
A. Our products are made from high quality, uniquely sourced leathers. Being a natural material, each hide (leather piece) is unique and different to the last. This means that they may exhibit some irregularities or slight imperfections. Not to worry - these give your piece character! If you find you need to clean your leather, just dampen a soft cloth and wipe clean. For tougher stains, you can lather on Saddle Soap using the same method.